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For Speakers
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For Event Details & Registration
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Kanchan Rawat
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BPO India Forum – Past Forums
View information about the past BPO India Forums here:
http://www.bpoindiaforum.com/2009/index.html
http://www.bpoindiaforum.com/2008/index.html
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BPO India Forum 2011 – Who should attend?
Designations
- CEO, President, Country Head
- COO, CTO, CIO, CFO
- Director, Vice President & Head – IT / IT Infrastructure, Information Security
- Head – HR, Recruitment & Training
Divisions
- IT
- Operations
- Business Strategy
- Human Resources
- Research & Development
- Projects
- Sourcing & Procurement
Companies
- BPO, KPO, HPO, LPO
- Telecom
- IT
- Hospitality & Tourism
- Consumer Durables
- Healthcare
- BFSI
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BPO India Forum 2011 – Speakers
Mr. D Swaminathan
CEO & MD
Infosys BPO
Mr. Aparup Sengupta
Managing Director & Global CEO
Aegis
Mr. Partha De Sarkar
CEO
Hinduja Global Solutions
Mr. Keshav Murugesh
CEO
WNS
Mr. PV Kannan
CEO & Founder
24*7 Customer
Mr. Deepak Patel
CEO
Aditya Birla Minacs
Mr. PG Raghuraman
Executive Director, Asia Pacific, BPO
Accenture
Mr. Ashutosh Vaidya
Sr. VP & Head Wipro BPO
Wipro
Mr. Rahul Singh
President, Business Services
HCL BPO
Mr. Pari Sadasivan
GPS Leader
IBM Daksh
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BPO India Forum 2011 – Agenda
9:30 to 10:00 REGISTRATION
10:00 to 11:00 CEO ROUNDTABLE
Are we ready for growth – Challenges and opportunities that lie ahead
Key Points of Discussion
- As growth continues, what are the largest opportunities on the horizon? The Nasscom Perspective 2020 report had outlined sizeable opportunities in healthcare, government/public sector, BRIC nations and SMB (Small and Medium Businesses). To what extent these opportunities will materialise in the next 5-10 years?
- What is likely to be India’s position in the next 10 years in the global offshore industry? Will there be a shift in our dominance on cost and quality?
- What are the likely changes in operating models for the future? Do you believe we will see more acquisitions and consolidation in the industry going forward? What has been the performance and value of acquisitions done in the last 3-5 years?
- How strong is the current global delivery network; how does performance (e.g., cost, quality, client satisfaction) across the network compare to centres in India?
- How has customer expectations changed post the down turn and how is the industry prepared to meet the new set of expectations?
- What is the likely future of captive centres in offshore geographies – boom or bust?
- What lessons have we learnt from the downturn?
11:00 to 11:15 TEA / COFFEE BREAK
11:15 to 12:15 PANEL DISCUSSION: TECHNOLOGY TRACK
Technology changes and new capabilities that will transform BPO operations
Key Points of Discussion
- How do you see the role of technology evolving in BPOs?
- What is likely to be the impact of the cloud compuiting and SaaS on offshoring?
- How strong and real is the IT and BPO play; has the proposition changed in last 2-3 years?
- What is the likely impact of mobile applications on demand for offshoring; how can BPOs leverage mobile applications?
12:15 to 12:30 TEA / COFFEE BREAK
12:30 to 13:30 PANEL DISCUSSION: HR TRACK
Back with a bang – How will we solve old talent issues?
Key Points of Discussion
- With growth, returns the traditional challenges of attrition and quality of talent. What is going to be different this time?
- For years, the industry has talked about improving the quality of talent coming from the universities/colleges. Are there any improvements on this front?
- As Indian companies globalise – what are the challenges from a global talent management perspective?
- Over the years we have heard of several innovations – moving to Tier 3 cities, work from home, flexible schedules etc. Are they really working?
- How has the quality of middle and senior leadership changed in last 3-5 years?
- What are the key lessons for BPO companies on talent management from their counterparts in IT services?
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